Check the items found in the Article APPLICANT CANNOT SUBMIT PAYMENT.


PAYMENT ACTIVITY REPORT

The payment activity report may help you determine the reasons the payment is failing.


Directions

  1. In Site Manager, select Reports in the top menu
  2. Payment
  3. Payment Activity
  4. Enter the dates
  5. Select your property (if it isn't selected by default)
  6. Click ALL to select all types of payments or you can narrow it down as applicable
  7. Choose Application Fees & Earnest Money as the type of payment
  8. Submit
  9. Refine your search by entering the person's name in the search field



Applicants should try to make payment in 30 minutes after clearing cache if the server timed out.  


Examples of reasons banks have given for declined responses:

  • The issuer does not like the ‘Card Not Present’ environment
  • The issuer does not allow payments for ‘Rent and Rent Related Items’ (MCC code)
  • The issuer must manually authorize individual transactions processed 
  • The issuer’s security flagged the transaction as suspicious
  • 3DS verification failed
  • Payment was declined
  • Invalid card info for payer
  • The credit card is expired, please check the expiry date

 

In each of these situations, the applicant/resident will need to call the number on the back of their credit card to speak with the bank about a declined error and ask them to allow the transaction.  


User canceled transaction or session expired indicates that the user may have attempted to cancel/stop the payment or that the communication with the server timed out.  They can try again in 30 minutes.


Payment Failed or Payment declined  

You can get greater detail by reviewing the Credit Card Dashboard in Yardi Voyager.

In Voyager, click on rolls in the top left menu and select the Payment Processing role.

2. Left Menu Credit Cards

3. Credit Card Dashboard

4. Enter the property code, select to show details, enter the date(s) and enter the resident's t-code


Here's what the credit card summary will look like,.  


Decline messages come from the bank that issued the card. You can click on the confirmation number of the payment attempt, click on update status and it will give you the decline reason.