Madison Support Portal

CRM Leases 7

• Duplicate Move-In Charges: New Move Ins
• The generated lease is not showing in the portal
• Wrong person listed for countersignature
• Vehicle not pulling into lease
• What does Refresh Signing Status mean?

View all 7

Renewals 3

• Employee / Courtesy Officer Renewals
• Duplicate Charges: Renewal
• The "Sign" button shows in the portal but doesn't work

CRM Application Issues 6

• Applicant cannot submit application
• Remove occupant from an application
• Website is down and someone wants to apply
• PetScreening/Snappt/Sure Deposit Link Issues
• Applicant not getting emails for login/payment, etc.

View all 6

Applicant Error Codes 3

• Getting a 500 http error
• Error Code 2000180
• Screening Error Code 2000

Dashboard 2

• CRM Calendar
• Appointments not saving

Concierge 2

• Concierge-Retaining Amenity Deposit
• Pending Agreement-Mark Complete

Resident Functions 1

• Move Out Exception Error

Website Settings 3

• Changing Office Hours
• Website down and someone needs to apply
• FAQ Incorrect

ILS (Advertisers) 6

• ILS Specials Incorrect or Missing
• Apartment List Issue
• Apartments.com Issue
• Zillow Issues
• Apartment Guide Issues

View all 6

Resident Payments 5

• Recurring Payment Failure
• Resident Payment Failure
• Adding Bank Account to Portal
• Resident Can't Add Debit Card
• Payments from Foreign Banks

Applicant Payments 2

• Applicant cannot submit payment
• Applicant's payment keeps failing

Pet Screening Process 2

• Service Animal Process Taking Too Long
• Resident/Applicant did not receive the link

Other Support Contacts 3

• Assurant 360 Website Issues
• Sure Deposit Login Issues
• Apartment IQ Support

Accounts Payable 3

• Vendor Issues
• Stop Payment on Refund Check
• Question about payment or refund

IT Helpdesk 5

• Yardi One/ Yardi/ CRM Access
• Outlook Access or Issues
• Computer Hardware Issues
• Internet or Phone Issues
• Docuware Access