If a resident is either having a difficult time getting set up or has made a payment that is not showing on their account, you need to do one or both of the following:
1. Tell the resident to login to their Flex account and from there, they can speak with support by email or chat.
2. You can email partners@getflex.com (that is not to be shared with the resident) to find out information for your resident. *Include all the information: name, email, and phone number.
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